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服務及客服服務 / Statement on abuse of hack services and customer service

Statement on abuse of hack services and customer service


1. hack use

Part one100%Users have said they have seen it 90%They're all talking nonsense

If you don’t want to read it, just go to the second part.



Regarding the assistance provided by the store,All are classified through system environment testing and reminded of the supported system versions and basic computer equipment required., the test environment is a pure system (only the game + hack files) and some necessary software runtime files such as (VSC、directx、net framwork)。

The hack injection may fail due to the existence of interception software in the system.

including but not limited toAntivirus software (Avast、AVG、Avira、ESET、Mcfee、Norten、PC-cillin, Kaspersky,RAV)、Malicious rogue antivirus softwareSAntivirus、WindowsBuilt-in antivirus software、VPNspringboard software,Special game anti-cheat system (Special War Hero[Riot Vanguard]、5EBattle platform[FACEIT])、Internet cafe firewall (this is hopeless)

windowsBuilt-in antivirus can only be turned off

​The only solution for other blocking software is to remove it




The assistant provides teaching documents with graphic explanations of the process for reference, but there is no guarantee that the user's current operating system environment meets the above specifications.,If the user has insufficient computer knowledge and is unable to troubleshoot the problem on his own, he should search for solutions on the Internet or ask customer service for solutions., but it is limited to providing suggestions. If it is not a problem with the hack itself (everyone else is using it normally), we cannot provide one-on-one assistance.








2. Regarding customer service technical support and abuse

When feeding back hack problems to customer service, you should explain in detail the situation encountered and what to do to prevent it from happening, and let customer service diagnose and evaluate it and make suggestions. Because customer service is very24Online for hours, please wait patiently.

In the case where most of the assistance is unavailable, we can roughly determine the reason for the inability and give direction suggestions. In this marketing model of small profits but quick turnover, customer service cannot go to one-to-one remote help to search the user's computer system. Please forgive me.

Remote technical services:

1.Free (monthly card users, depending on the customer’s willingness to solve the problem)

If you have just purchased a monthly card and encounter some problems that cannot be solved, you can apply for free remote service (only once) with our customer service to help you directly open it successfully.

Even if you are not a monthly card user, you can explain the situation you encounter to customer service through screenshots, and we will determine whether remote services are needed based on the situation.


2.TOLL

For users who only say "I don't know how to use it at all" and "Nothing can be done to open it", you can purchase the software provided by the website."Remote Support Service",One-to-one remote support service will be provided after purchase, in addition to helping you get it, you can also learn some computer knowledge through the support of customer service.

And we also believe that everything will happen unexpectedly, such as a sudden hack server exception, which causes a large number of users to be unable to go online. In this case, we will refund the current payment."Remote Support Service"cost.